KBC TESTIMONIAL
Client testimony
Building SYSPRO Reliability and Performance at Kenya Broadcasting Corporation
“Working with Mareba Computers in supporting and maintaining our SYSPRO ERP system has been an excellent experience. Their team has consistently demonstrated professionalism, deep technical expertise, and a strong commitment to ensuring system reliability and performance. The quality of their service and responsiveness to our needs have been outstanding, allowing us to minimize downtime and improve operational efficiency. Since partnering with Mareba Computers, we’ve seen significant improvements in system stability, faster issue resolution, and enhanced user confidence in the ERP platform. The Kenya Broadcasting Corporation truly values their dependable support and proactive approach to continuous improvement”
- Customer:
- Kenya Broadcasting Cooperation
Addressing KBC’s Key Requirements
Our Partnership in Action: From Requirement to Solution
Requirement:
Ensure 24/7 System Reliability and Minimize Downtime
Our Solutions: We implemented a “proactive approach” to continuous improvement, not just reactive fixes. By conducting regular system health checks and performance tuning, we delivered “significant improvements in system stability” and allowed KBC to “minimize downtime” for their mission-critical operations.
Requirement:
Access to "Deep Technical Expertise" for Complex Issues
Our Solutions: KBC needed a partner who truly understood their complex SYSPRO environment. Mareba’s team of certified specialists provided this “deep technical expertise,” which enabled “faster issue resolution” for root-cause problems, not just temporary workarounds.
Requirement:
Improve Operational Efficiency and Restore User Confidence
Our Solutions: Past system instability had slowed down operations and frustrated users. Mareba’s “outstanding service and responsiveness” provided a dependable support line that rebuilt trust. This partnership directly led to “enhanced user confidence in the ERP platform” and allowed KBC to “improve operational efficiency” across the board.
Final Outcome
A New Standard of Reliability and User Confidence
Our partnership with KBC was built on delivering reliable, expert support that translated into measurable business value. The final result was a stable, high-performance ERP environment that the KBC team could trust.
- Maximized system uptime and stability
- Eliminated operational slowdowns and frustrating interruptions.
- Slashed issue resolution time with expert, responsive support.
- Restored full user confidence across the entire ERP platform.
